and within the billing aspect, that’s far more horrendous! Ordered a different cellphone as my deal was up for renewal on the web was designed to get $a hundred credit history never ever showed up despatched the cellphone by means of mail the best way they explained to me to copyright Post and got it. I got a text concept stating they been given it and my credit might be on my Invoice, but nonetheless my Invoice came they usually nonetheless cost me for it. Once i referred to as. They'd the audacity to mention the mobile phone wasn’t the cell phone they were anticipating?! What other phone could it are actually? It was their mobile phone they sent me two yrs back?! Together with the deliver it back application?! They advised me they would check into it and electronic mail me back under no circumstances acquired an email. They referred to as me back again and we’re looking to say it absolutely was a technical issue with my mobile phone the same agent that's purported to have taken care of me?
Was the leader and The key reason why I are actually a loyal Telus custiomer For several years. But This really is about to vary!!
Again as part of your working day, you experienced a preference of companies. Now we have megacorps that swallow every option option up and you're left with 3 alternatives spanning a whole nation, all of which collude with eachother to extort It is customers.
I identified as Telus CS at 8.55AM Mountain time plus they hanged up on me, declaring that I really need to call throughout "typical office hrs". Is this for true?
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• In my dialogue with Juan from your loyalty staff, I was falsely accused of becoming discriminatory when I referenced One more department, which was extremely offensive and uncalled for. Juan afterwards apologized, expressing which the knowledge was utterly unacceptable.
I was not telling but striving to talk to him yet he bought mad and hung up. This really is preposterous and intensely Terrible customer service. I will be pulling my two lines from Telus . If This can be the customer service people are obtaining from your reps than you'll want to supply it somewhere else. I are with Telus for approximately fourteen decades and It is pretty unfortunate that it's arrive at this . Considering these threads and feedback remaining by Some others it appears I'm not the only a person.
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so i called the customer server (Jane) to unravel The difficulty following outlining your situation and what It is really occur, The agent just facet together with her husband or wife and he or she lied with regard to the credits and bargains they removed from my account being a loyal customer with Telus and he or she mentioned the credits expired and now not accessible, she Imagine I am stupid, If your discounted has expired i should really begin to see the expiration day on my bill like i see on home service Monthly bill.
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In addition, I used to be disconnected numerous moments when trying to speak with support and also left on maintain with no resolution.
The Television set sign has become shed given that Friday, September 27th and also the technician who confirmed up yesterday, September thirtieth could not correct the problem following shifting the Tv set cable box and cable. I was knowledgeable that the Internet Modem has to be improved as well, but he didn't have it.
Specialist was pretty practical. I had been having quite frustrated as very little seemed to be working. He walked me by means of the method with straightforward Directions. And it last but not least worked. Fantastic task!
I was ultimately Telus technical support given circumstance variety 21911243 and informed that a manager would call me back inside two hours, which didn't materialize. As a substitute, I used to be knowledgeable that I required to hold out 24 several hours.